Yes! eBay Finally Offers Guaranteed Speedy Shipping
Introducing a three-day guaranteed-delivery program, heating up the battle over speedy shipping
Fast shipping is no longer
all about Amazon.
On Monday, eBay announced it will offer a new
guaranteed-delivery program in the US starting this summer, pledging deliveries
in three or fewer days for more than 20 million products. For the first time,
eBay's shoppers will be able to filter searches to see only items guaranteed to
arrive in one, two or three days.
"We know we need to continue to up our game on
shipping," Hal Lawton, eBay's senior vice president of North America, said
in an interview.
For the past decade, Amazon, the biggest e-retailer in the US
(and probably in the world), has conditioned shoppers to expect fast shipping
at no additional cost through its Prime membership program. Many retailers have
responded by offering free shipping at minimum prices online. But this year,
Walmart and eBay -- the second and third largest online sellers in the US,
respectively -- are making more aggressive offers to try to catch up to Amazon.
Walmart.com in January started providing unlimited two-day
shipping on over 2 million items for orders of at least $35. Now, eBay is
making its move. These new changes may mean customers can benefit from stronger
competition online and faster shipping without higher costs.
It's worth noting, though, that this eBay announcement
doesn't actually speed up deliveries on the site. Many professional sellers on
eBay have already been providing these faster deliveries, in some cases for
years. eBay, which says 63 percent of packages sold through its site arrive in
three days or less, has been offering customers more conservative delivery
estimates because it doesn't ship directly.
What’s the buzz now is that the new seller tools coming this
year will give eBay more information on sellers' working hours and the location
of products, so the company can provide more accurate shipping times throughout
its US site.
Those same tools will power the guaranteed-delivery program,
which professional sellers can use to highlight their speedy shipping. The new
program, which is voluntary to join, may encourage other sellers to ship faster
so they can opt in, too. Most smaller, amateur sellers likely won't qualify for
the program since they don't have the warehouses and staff to guarantee these shipping
times.
Amazon already offers a similar program known as
"seller-fulfilled Prime," which lets independent sellers ship
directly to Prime customers.
Brett Thome, vice president of business development for
Nebraska-based seller VMInnovations, said his company has been pushing eBay to
make this kind of change for the past four years as a way of giving
professional sellers proper credit for their quick shipping.
"We're huge fans of this, it does matter," he said.
"It's going to be great for the consumer, it's going to be great for the
sellers that can take advantage of this."
Under the new eBay program, if a product doesn't arrive in
the guaranteed time, both eBay and the seller will chip in to refund shipping
costs. If an item was shipped for free, eBay and the seller will provide an
eBay coupon, expected to be $5, Lawton said. Two-thirds of the products on eBay
include free shipping, according to the company.
Although the new program is in many ways only a change in
perception for customers, it may still make a big difference in the long run.
eBay has been advertising heavily to shake off the outdated view that it's
still just an auction site for Beanie Babies and Tiffany lamps. Promoting
faster shipping could help it regain customers and revive its slow growth.
The change could be especially useful during the holidays,
when Amazon benefits from its reputation as a faster shipper even though
millions of orders are coming from the same independent sellers on either site.
However, it will likely take time for customers to start
thinking about eBay as a place that offers speedy deliveries. Also, eBay will
likely have to do much more to compete. Amazon already moved into free same-day and free two-hour deliveries (Prime Now) for Prime members in selected areas, and it's
also developing delivery drones.
eBay tested same-day deliveries with a program called eBay
Now. The service created a new business model for eBay, with the company
delivering items from local stores like GNC and AutoZone, but it was shut down
after three years. Comparatively, the guaranteed-delivery program bolsters the
main eBay site, not a new offshoot business, Lawton said.
He added that the change doesn't alter a core principle at
eBay that it won't try to compete against sellers on its site, as Amazon does
today.
"We have no plans to have warehouses," Lawton said,
"or take control of inventory or assortment."
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